Changing Your Homeowner’s Insurance (HOI)
You may change insurance providers at any time.
When you do:
Contact your new insurance provider
Have them send proof of coverage to your servicer
Your escrows will adjust automatically
Never cancel existing insurance until your new policy is confirmed.
Tax Questions (Important Disclaimer)
Your servicer handles:
Escrow analysis
Tax disbursements
Annual adjustments
Doorly cannot provide tax advice.
For questions about exemptions, filing, or tax strategy, consult:
Your tax advisor
Your local tax assessor
The county tax office
Updating Your Mailing Address or Contact Info
You can update your information:
Inside the servicing portal
By contacting your servicer
Through a support ticket
Keeping information updated prevents missed statements or notices.
Other Post-Closing Changes
Contact your servicer if you need to:
Request payoff information
Remove or add someone to insurance
Ask about escrow changes
Get annual tax documents
If you're unsure who to contact, ask the AI agent — it will direct you.